Sacramento, full time salary up to $110K
ORACLE FUNCTIONAL ANALYST
Skills:
Must have exp in payroll and at least two of the Oracle E-Business modules mentioned in the Position Description below:
The primary role of the Oracle Functional Analyst will include hands-on end-user support for the Oracle 11i e-Business Applications Suite. A comprehensive understanding of Oracle e-Business modules is necessary with experience demonstrated in Oracle Workflow. The following modules are being (or have been) implemented: General Ledger, Account Receivables, Accounts Payables, Cash Management, Fixed Assets, Purchasing, HRMS and Project Accounting.
Job Duties:
* This position reports to the IT organization within the custom applications division.
* Responsible for supporting end users in finance, accounting, and administration for the implementation, maintenance, and improvement of the functionality of Oracle Financials.
* Must have support experience in payroll and at least two of the Oracle E-Business modules mentioned in the Position Description above. The optimum skill set would include Projects (primary) and some combination including at least
two of the following modules: AP, AR, GL, HR, or Fixed Assets.
* Responsible for all functional tasks relating to the implementation of Oracle 11i, including end-user support and training in 11i functionality, Oracle screen setup, identifying and documenting procedures to execute future processes.
* This position is primarily an Oracle Functional role but you must have experience with Oracle 11i, Oracle Forms, Oracle Reports, Oracle Discoverer and SQL and have the ability to define requirements and specifications for development
using these tools.
* We are currently evaluating an upgrade to Release 12. Experience in this area would be a plus.
Preferred Job Requirements:
Very Important: Need to be hands-on and have experience with implementation & setup in a highly customized environment.
* Bachelor's Degree or equivalent experience.
* Direct responsibility for one or more full-life cycle implementations of 11i.
* Setup experience within HRMS and/or, Projects, Purchasing, and Financials Modules.
* Hands-on experience with Oracle Workflow Administration.
* Experience in defining specification for and using Oracle Forms, Reports and Discoverer.
* Experience with SQL.
* Strong verbal and written communication skills.
* Proven customer-focus and interpersonal skills.
* Ability to multi-task and prioritize.
* Possess self-motivation and drive to add value and maximize the team's performance.
San Francisco, Manager Analytics Services, full time up to $120K
5+ years in at least (one) of these: reporting, data modeling, HIPAA x12 transaction sets, ETL and data analysis methodologies, including at least 2 years supervisory/management exp. Healthcare plus +
Description: POSITION SUMMARY
The incumbent in this position is accountable for managing the day-to-day activities of the Analytics Services staff whose functions are to ensure on-going availability of data via accurate ETL/EDI of data in/out of client's organization and subsequent presentation of said data via ad-hoc or canned reports. The incumbent will also be responsible for management of the data analysis function including defining, designing and delivering ad hoc and production reports, data quality, and overseeing the technology tools and architecture for business intelligence and key performance metrics. The Manager of Analytics Services is accountable for the technical direction, design and development of all enterprise reporting, dashboard and business intelligence offerings. This individual will also work very closely with both the Senior Manager, Development Services to ensure staff*s compliance on coding standards and Manager, Production Services on automating and operationalizing production reports.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Under the guidance of the Director, Business Services & other ITS Management, develops/enhances and recommends policies, practices, standards for data quality verification and cleanup, extract summarization, reporting and analysis by department staff.
* Oversee the on-going development of data warehouse / data mart technology environments from the business end-user*s perspective in order to produce timely and accurate information for management decision making and planning, including business metrics and key performance indicators (KPIs).
* Works with business decision makers to ensure databases and reports have accurate and consistent content that is formally accepted by the business owners of the data.
* Works collaboratively in cross-functional teams to proactively drive informed business decisions.
* Oversee the development, design and implementation of BI strategies and strategy for ETL architecture, data in/out * including HIPAA x12 transaction sets, access layers systems, reporting and analytic platforms.
* Works closely and collaboratively with other ITS Management team members to ensure staff*s compliance of coding standards and data loading and extracting processes.
* Manages and develops Analytics Service staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports. Ensures staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures. Promotes a constructive work environment to accomplish work and meet customer demands.
* Establishes departmental goals and objectives that support the corporate mission and goals and ensure individual performance goals support departmental goals. Measures and monitors the status of goal achievement.
* Performs other duties as assigned.
MANAGER EXPECTATIONS
* Understands and supports the client's company mission and its overarching business goals and objectives.
* Acts with integrity, honesty and fairness, remaining mindful of the duty of trust company has to it employees, and to its providers, employers and members.
* Accepts and adapts to changes in company policy, practice, procedures quickly and positively and proactively supports his/her direct reports and colleagues in adapting to changes in the workplace.
* Contributes actively and effectively to management team discussions, sharing his/her knowledge and expertise willingly and collaboratively.
* Implements, monitors, utilizes, supports and communicates agreed upon departmental performance competencies metrics. Ensures performance competencies and metrics are communicated, understood and that they are consistently met or exceeded by all departmental staff.
* Identifies business process improvements that are aligned with and supportive of company business goals and objectives. Provides thoughtful analyses and recommendations.
* Develops, mentors and retains reliable, qualified staff. Develops his/her team to be customer service focused and high performing.
* Models professional behavior/conduct that remains in concert with the company culture and business values. Leads by example whether in group or individual meetings with CEO, Board Members, company staff, providers, members or employers.
* Contributes actively and responsibly to the overall financial viability of the organization and the management of its resources through thoughtful recommendations and review of the Finance annual and capital budget as well as to the organization*s overall annual and capital budgets.
CORE COMPETENCIES / KNOWLEDGE & SKILL REQUIREMENTS
* Demonstrated ability to manage and supervise staff, including mentoring, coaching and hiring/firing.
* Deep understanding of information systems, business processes, the key drivers and measures of success for the healthcare industry, particularly the Payor market, managed care and State-sponsored programs.
* Detail oriented with problem-solving abilities.
* Excellent analytical and problem-solving skills utilizing creative solutions.
o Strong organizational/time management and multi-tasking abilities.
EDUCATION, EXPERIENCE & TRAINING REQUIRED
* A Bachelor*s degree in computer science or a related field.
* A MHA/MS/MBA degree is preferred.
* A minimum of 5 years experience in at least one of the areas supported by this department, e.g. reporting, data modeling, HIPAA x12 transaction sets, ETL and data analysis methodologies, including at least 2 years of supervisory/management experience.
COMMUNICATION & INTERPERSONAL SKILLS
* Written:
* Ability to clearly present written information and findings.
o Ability to clearly and concisely communicate concepts.
o Ability to make executive-level presentations.
o Interpersonal:
* Verbal:
*
o Ability to interact well with co-workers and outside contacts.
SIGNIFICANT CONTACTS
* Internal:
* ITS and other Company departments
* State & Other Regulatory Agencies
* Trading Partners
* External:
THIS POSITION HAS APPROX 7 DIRECT REPORTS
US CITIZENS AND GREEN CARD HOLDERS ONLY
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San Francisco, full time salary up to $70K
Healthcare Compliance Analyst
Skills:
3 years of prior Health Care work experience is a must for this! Strong MS Excel experience. SQL is a major plus.
Prior Health Care work experience is a must for this!
This position is very similar to a Business Analyst (BSA)role.
The focus of this role will be in 3 prime areas:
* Customer Service (this is the MOST important of the three areas)
* Enrollment
* Claims
Will be doing metrics reporting for the above 3 areas, along with documentation, some policy and procedures as well. Experience with reports/metrics documentation is a major plus.
Need someone very personable, smart, and independent; someone who isn*t afraid to voice their own ideas.
Must be very good with MS Excel.
SQL experience is a huge plus!
Call center type experience also a big plus!
This role is responsible for conducting operational and compliance audits across Program Enrollment and Customer Service departments. The incumbent uses audit results to identify opportunities for quality improvement through staff training, process re-engineering and system improvements.
Will support performance management by preparing reports of performance metrics and working with the department managers and COO to address areas of concern, and to continuously improve the quality of service provided by Operations* functional areas.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Compiles data (i.e. metrics, survey results, usage statistics, time studies and the like) and provides reports and analysis of data.
* Performs audits to identify process, skill or system deficiencies and areas needing improvement.
* Compiles, trends and interprets audit results.
* Works with Operations managers and other staff to identify ways to streamline and improve team and/or individual performance, e.g., policy and procedure revisions, additional tools, training, and system enhancements.
* Monitors and measures the impact of improvements.
* Works with Operations managers to identify additional reportable metrics and develop tools to monitor metrics.
* Documents policies and procedures, processes, and workflows.
* Maintains confidentiality and complies with regulatory requirements.
* Assists Operations staff with projects, as requested.
* Creates and produces new documents, presentations; responds to ad hoc requests.
* Performs miscellaneous duties as assigned.
EDUCATION, EXPERIENCE & TRAINING REQUIRED
* A Bachelors degree.
* A minimum of three years of prior health care work experience, with managed care operations experience preferred.
* A minimum of two years of experience with analytics
* A minimum two years* of experience using, configuring or reporting from managed care Core Administration Systems.
* Excellent Computer Skills using MS Office including Excel, Powerpoint, Access, Word and Outlook
* Process re-engineering, process re-design or process improvement experience preferred
Ability to create, edit, analyze and package ad hoc reports using reporting-writing software strongly preferred.
Downtown Los Angeles, full time salary up to $65K
User Support Specialist
The User Support Specialist is responsible for 24x7x365 front line end user support by answering calls, resolving hardware and software issues, providing exceptional customer service, maintaining a call log, developing and referencing Knowledge Base materials for IT and prioritizing questions into a call tracking system. The satisfaction of the end user (the “customer”) is the main objective of a User Support Specialist. This position is responsible for responding to customers in a professional, friendly and timely manner as requested through submittal mechanisms such as phone and email, building strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user the priority.
Requirements include successful completion of the MOS/MCAS Office certifications for Excel and Word Expert, PowerPoint and Outlook within 12 months of hire. MCP and A+ certifications are desirable along with a minimum of 4 years software and hardware troubleshooting experience, including 6 months customer service/phone support. Legal industry experience required. Experience in a corporate networked environment, excellent troubleshooting and problem solving skills, excellent customer service and communication skills are critical to the success of the Specialist in this position. Advanced working knowledge of current standard law firm desktop, practice support and library software applications is desirable (Workshare, DocX, MacPac, Casemap, PSShip), remote access technologies (Citrix, OWA, VPN, RDP), basic working knowledge of PC computer hardware and current operating systems and a good understanding of principals of networking are highly preferred.
Client offers an excellent salary and benefits package, which includes a transportation allowance.
Shift #1. 8:30am-5pm/M-Wed & 7a-3:30pm/Sat-Sun (Thurs/Fri OFF) Shift #2. 10am-6:30pm/M,Thur&Fri & 8am-4:30pm/Sat-Sun (Tues/Wed OFF)
